INBOUND
Advertising & Media Response Services
Advertising Response Management
Info lines & help desk
Brochure & Prospectus Request & dispatch
Lead Screening & Prequalification
Tele-Sales services
Public/Community Awareness assistance
Dealer locater, referral & transfer
Bookings, registrations & reservations
Appointment Scheduling
1300/1800 service management
7 x 24 with full service or after-hours messaging options
Front Office Services
Message-Desk Centre
* Text messaging
* Voice messaging
Offsite Reception Services
Appointment & Diary services
Call Screening & Transfer services
Locate, Refer & Transfer services
Office Traffic Management
Office, Multi-Office & Franchise Reception services
Back Office Services
Applications & Renewals processing
Seminar Support services
Order Entry
Customer Service & Technical Support
Information & Advisory services
Enquiry Lines & Help Desk services
Customer Service Assistant services
Warranty registration & product returns
Consumer Technical Support (Level 1)
Technical Support Desk (Level 2)
Service Call Dispatch
Hotlines
Confidential & Crisis Hotline Services
Staff Hotline services
Live Website Support
Live-e-support
Web enabled Agent
Operator Enabled Website services |
OUTBOUND
Lead Generation & Marketing Services
List Building & Cleansing
Address & Contact (tele) verification
Appointment/attendance confirmation
Lead Qualification
Prospecting & Appointment setting
Sales campaigns
Market Research & Survey Services
Industry & Economic surveys
Business & Corporate surveys
Concept & Product Development surveys
Demand & Pricing surveys
Promotion & Marketing research
Community Opinion surveys
Post Marketing Contact & Communication Follow-up
Direct Mail Follow-up
Customer Research & Survey Services
New product & service announcements
Customer Reactivation
Post-Communication surveys
Non-purchaser surveys
Customer Service & Satisfaction Services
Client Database Management services
Customer satisfaction surveys
Client Contact programs
OTHER
Automated Services
Integrated IVR support
Overflow IVR lead capture systems
IVR information bulletins
Corporate voicemail & group messaging systems
Fax, email and SMS broadcasting
Fax-to-email & email-to-fax services
Auxiliary and Support Services
Literature Fulfilment
CRM services
Database Management
Mailing services
Seminar & Event Administration
Data Entry services
Mail, fax & email response
Product dispatch |
